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June 1, 2010 By Susan Barr Leave a Comment

Creating Business Momentum: Small Steps or Big Strides

My daughter is a runner. She has loved running for years and is competing with her schools track and field team, running the 400 m, 800 m and anchoring the 400 in the medley. She wants to win. She practices daily, measuring her progress by timing her runs. On the other hand, I am a walker. I have been walking for fitness for over 20 years. Although I ran one pitiful season of cross country in high school and tried running for fitness, I honestly never liked it. I walk because I love getting outdoors, occasionally hiking, and I want to stay healthy. I never measure my steps or my timing although I have been told I walk at a fair clip. We recently went to the high school track a few times to “work out “together. The truth is I was her carpool, and the only time we had “together” was in the car and back.

I started my walk after a enjoying a morning cup of coffee. She ate a performance friendly breakfast and has been watching her nutritional choices since training began weeks ago. I prepared with a quick stretch (just to say I did), while she spent more time preparing her body for the run. I think I may have gone a full lap before she began running – I was ahead albeit briefly.

In the space of 45 minutes or so, she lapped me several times on top of performing some kind of training sprints and “progressions”. I just kept up my same old pace, going round and round the track. In the end, we were both pleased by our workout. I completed a few miles and felt invigorated. She was thrilled because she bested her last time on the 800m and felt excited for her upcoming race.

Whether with easy steps or big strides, we were both making positive progress towards our respective goals – each of us has momentum.

As a business owner, it is often hard not to get so wrapped up in what everybody else is doing that you forget why you are on the track. If you spend all your time watching your competitor, you take your eyes of the finish line. If you are like most entrepreneurs, the finish line is a very personal thing. You started your business because of your passion. You molded it to fit with the vision you have of the life you want to lead. You decided early on whether you wanted the marathons or the sprints and the sacrifices you were willing to make for your vision to become a reality. As long as you are happy with the progress you are making towards your goals, don’t be concerned.

For many years, I watched other consultants build full-time practices, write books, give speeches. I was content with low key marketing, taking only referral clients and working an easy 25-30 hours per week while taking care of personal priorities (like a sickly child who is now lapping me). I was getting “lapped” but I wasn’t feeling beat. Momentum was at a slow pace, but it was my pace, my race, my finish line.

Should you be concerned if you are getting “lapped” by a competitor if you both have the same goals? You bet. Ask yourself a few questions: Is your goal clear? Is your target measurable? Have you prepared? Do you need to run more progressions? Are you nurturing your mind and body between the races so you can be ready? Are you feeding yourself a high performance diet?

The important point is that you set your own goals and build momentum by creating disciplines and practices which move you forward to your personal objective. Measure your progress. Change your strategy. Change your tactics. But, keep moving. Momentum comes from taking steps, small and large over time. Before you know it, you will reach the finish line.

Filed Under: Achieve!, Get Clarity! Tagged With: momentum, strategic planning, success

May 3, 2010 By Susan Barr 4 Comments

Retreat, Refresh and Re-Ignite your Vision

For the past 15 years, I have taken a week during my birthday month to revisit life and career, refining a vision for my coming years. I usually take a few days alone at the beach with no TV and no technology but the process can be done over time and in any quiet place.
These questions and exercises are great kindling to ignite a fire in your soul and reconnect with an authentic vision for your life and business. You can complete all the exercises or you can respond only to those which speak to you the most.

1. Imagine your face on the cover of a magazine or newspaper – the featured article is about you! If you could choose any magazine, what would it be? Is it Entrepreneur? Parents? Philanthropy Magazine? The Business Journal? What is the cover headline? What are the supporting headlines? Write the first paragraph or the whole article? Why are you being featured? Who contributes to the article and what did they say?

2. Imagine giving a speech at your own funeral. You are in a room full of all the people who have been meaningful to your life, whether living or passed. Who is there and what do you want to say to them? Who is missing and why?

3. You are being honored with a Lifetime Achievement Award (think Academy Awards or similar). Who are you thanking for support, love and mentorship? Who is there? Who introduces you and what do they say? Whose face do you want to see in the front row while giving your speech?

4. Letters to Children: You write a letter to your child or grandchild at their birth. What does it say? What do you want for them? Reverse the exercise and assume your son or daughter hands you a letter upon graduation from high school or college. What does it say?

5. You and your spouse decide to renew your vows. In the presence of all your friends and family, you will deliver personal vows. What do your vows say? How about your spouse – what do his/her vows say?

6. It’s a Wonderful Life. Did you see the eternally favorite Christmas movie with Jimmy Stewart as George Bailey? George is a frustrated businessman who is given the gift of an angel who shows him what life would be like if George had never been born. Envision yourself as the main character in It’s a Wonderful Life. Whose life is better because you were born? Tell the story of how you positively impacted the lives of 5 key people in your life and how you made it better.

7. The Perfect Day: What are the ingredients to a perfect day? Name at least 5 activities you would do every day without fail and be able to go to sleep contented? Is it prayer, exercise, dinner with your spouse?

8. The Bucket List: Here is another movie inspired exercise for creating a vision. The gist of the movie is about two men with fatal illnesses trying to check off a list of all the things they want to do before they “kick the bucket.” You can place anything on the list: items you want to buy, places you want to travel, people you want to meet, forgiveness you want to extend, love you want to express. It’s your list.

9. Imagine your last days. Sitting in a rocking chair reminiscing beside your best friend, what will you spend your time talking about? What are the stories you tell over and over again? Who are the people you love? What are the experiences you shared which cause you to smile or laugh?

10. Wikipedia is the encyclopedia written by the crowd – anyone can contribute to it. When doing research on famous people, it’s usually their Wikipedia entry which comes up first on Google. If you’ve ever checked someone’s bio on Wikipedia, where do you look first? Are you looking for their professional achievements? Checking on how many marriages and children they have? Assume someone starts a Wikipedia entry about you. Who would contribute and what would they say? Is there anyone you don’t want to contribute to the entry?

If you are like most entrepreneurs, your personal and business lives are intertwined. You are forever trying to strike a balance between personal and business goals. You spend time creating a plan for your business which includes spreadsheets, strategies, and big goals. You write assumptions, a budget and create project plans to get the job done. But, do you spend the time to examine whether those plans fit with the vision for your life? If not, give yourself the gift of a retreat and refresh your vision.

Filed Under: Get Clarity!, Innovate!, Lead with Vitality! Tagged With: nurture soul of biz, slider, strategic planning, success

March 22, 2010 By Susan Barr 2 Comments

Research Trends to Prepare for the Upswing

Three-legged Stool of ResearchIn the last two blog posts, we covered market research tools and methods for Customer Intelligence and Competitor Intelligence. Today we add a third leg to the proverbial stool by listing website resources for gathering trend information to inform business strategy.

1. What are the most popular searches on the web right now or over some past period of time? There are countless tools and methods to gather this information but if you want to capture a snapshot “pulse” of the web, here are a few suggestions.

Explore real-time hot topics and hot searches with Google tools such as Google Trends. For more advanced analysis from search data, try Google Insights which provides drill down capability by category, geography, seasonality, and properties of search.

SEOmoz has comprehensive tools for search engine optimization but for the purpose of trend monitoring, there are several free keyword tools that can help you with trend research. SEO Book and WordStream are also SEO tool providers with a variety of keyword research, competitive research and web traffic evaluation capabilities. I won’t speak to their respective strengths and weaknesses but offer these tools only as a means to monitor current trends.

2. What is the buzz on the blogs, forums, and social networks?

Blog Pulse : gives you a real-time snapshot on the hot topics being discussed in the blogosphere. In addition, a searchable archival database of topics over the past 180 days can be used to research on any topic and provide popular blog pots on the topic based upon user engagement.

Social bookmarking sites such as Digg, StumbleUpon and Delicious show popular content such as articles and blog posts submitted by and voted on by their respective web communities.

What the Trend provides information on top trending topics on Twitter as well as trends over the past 30 days. Twitter keeps a running log of the top trending topics worldwide and in selected locations. Twitter Search provides real-time hot topics and advanced search capabilities to find tweets on any topic you choose.

Biz Sugar provides social bookmarking focused on small and medium business information. As with other social bookmarking sites, content is submitted and voted upon by the community but in this case, the community consists mainly of entrepreneurs like you.

3. My personal favorite places to follow trends combine the wisdom of the crowds with analysis from professional trend analysts into a combination of real-time aggregators and analyst reports (free and fee-based) covering every conceivable social, economic, and political trend.

Trend Hunter: You could lose days in this community of over 30,000 scouts who contribute real-time trends to this site which analyzes and aggregates the data on 100’s of categories of trends. Once you find your way through the site, subscribe to the newsletter or create separate subscriptions and notifications based on your topics of interest. (I continue to recommend Exploiting Chaos as one of the best books for business inspiration I have read – please check it out!)

Trend Watching : Great free and subscription based reports with analysis of key trends from 100’s of trend watchers worldwide. I subscribe to their newsletter and find it an invaluable tool.

Poll Daddy : Not only does Poll Daddy offer widgets you can embed in your website or Facebook page to poll customers but the company provides an amazing searchable database of millions of active and archived polls and their results.

Trendpedia : Check out popular current topics from the blogosphere, along with top trends from the past week and month. In addition, compare the relative buzz on several topics and gage interest on those topics in the blogosphere.

Following the trends provides inspiration for new product lines as well as ideas for re-positioning existing products. Many of the tools noted above have more advanced and professional versions available for a subscription fee. I suggest you begin with this list of tools and subscribe to those which provide the most insight for your strategic thinking process.

Again, this is simply a short list of web-based resources I utilize. What are you using to keep abreast of the social, economic, and political trends?

Filed Under: Get Customers!, Innovate! Tagged With: business strategy, market research, prepare for the upswing, small business trends, strategic planning

May 22, 2009 By Susan Barr Leave a Comment

Is your Brand Boring?

In my last blog post, I talked about how many social media efforts fail to bring profit because the small business does not ask the customers how and where they want to engage with their brand. Does your customer want to be a part of a community? A Facebook page? A blog? A Twitter follower? What is in it for them to engage with your business on one of those platforms?

Check out this blog post from Josh Bernoff of Forrester Research that I ran across this morning. It suggests your social marketing strategy must consider whether your brand is a “boring” brand or a”talkable” brand. Combining your knowledge of the type of brand along with the customer’s engagement requirements leads you to a better social media mix for your business.

For those who are developing a social marketing strategy for your small business, I highly recommend you subscribe to Josh’s blog. I further recommend you read “groundswell” by Josh Bernoff and Charlene Li. The book gives a great overview of social technologies, statistics, and case studies of companies who are winning the social marketing game. The case studies are primarily for larger companies and brands but you are certain to find great inspiration for implementing social marketing programs in your business.

Filed Under: Get Customers!, Innovate!, Strategic Thinking Tagged With: small business marketing, small business technology, social marketing, social media, social media marketing, strategic planning

February 20, 2009 By Susan Barr Leave a Comment

Business Planning: Process, not Perfection

I sat in on my second weekly Tweetchat sponsored by the folks at @ssbbuzz. (I suggest you join the conversation on Tuesdays from 5 – 7 pm PT.) One of the first questions posed was about strategic business planning and tracking technology for small business. I know there are great tools out there for documenting strategic plans which will drill down to tactical plans and budgets. But to me, it is the process of planning that brings more value to the business owner rather than the physical output, be it electronic or paper. As the old saying goes, a strategic plan is only up to date until the ink dries. To clarify, when I discuss planning, I refer to the entire process from strategic visioning through the development of tactical plans and budgets. I don’t want to minimize the value of a well-documented business plan for securing financial backing. But, as a tool for managing the operational detail of a business, I find simple processes work best for most small businesses.

I offer the following abbreviated process for my own planning and tracking which you may find valuable. It should go without saying that the process is lengthened and complexity increases with the addition of contributing stakeholders which is why this process may actually require full-time staffing in larger organizations.

1. Vision retreat (1-2 days). Every year, I review my 3 year strategic plan and 1 year operating plan from the prior year. Years ago, I attended a strategic visioning session where the facilitator began by asking us all to visualize the cover of a business magazine (For your purposes, it could be any periodical that applies to your situation from Working Mother to Fat Company – remember this is your vision!). What would the headline be at the end of the planning timeframe? Are you the Fast Company CEO of the Year? Working Mother Mom of the Year? Take the next step and look inside the magazine. What would the sub-headings of the article be? What are the major achievements that led to this recognition? Sales growth? New markets defined? New products rolled out? Customer achievement measures? Write it out. Define it. It is your vision.

After I complete the visioning process, I perform a SWOT analysis to measure the actual state of the business against the vision. SWOT stands for Strengths, Weaknesses, Opportunities and Threats. I review the business as a whole and make sure I touch on every product and functional business area from the perspective of both operations and the customer experience. Any gaps between the vision and the SWOT become strategic focus areas. From there, I update my plan with the new strategies, measurable goals, budgets and potential tactics. Studies prove that a written goal is more likely to be accomplished than a mental goal. Regular tracking and monitoring also increase your likelihood of achieving goals.

2. Monthly progress reviews (1 Hour per month). Where are we compared to where we said we would be? Acknowledge the accomplishments. Analyze where we fell short. Adjust the plans. Do not minimize the importance of patting yourself on the back for goals achieved. Building a small business is hard work and can be overwhelming. Acknowledging yourself can lead to fresh enthusiasm and strength. Re-set monthly plans based upon new factors and any critical threats. Be flexible and willing to adjust but be careful not to throw out the whole plan because conditions have changed. Be grateful for being able to adjust quickly. Remember the benefit of planning is the PROCESS. Review budgets against actual expenses and income. How are products performing against plan? Have we implemented the operational tactics and projects we planned to implement?

3. Weekly Review and Plan. I spend about 15 minutes per week reviewing monthly goals and setting objectives for the upcoming week. I used to spend a long time writing huge lists of to-do’s but I have learned that it only distracts my efforts rather than focusing them. A few years ago, I was introduced to a method called the Critical Six as defined by James Ray. Each week, I identify the top 6 activities I want to achieve by the end of the next week unless there is a significant change of plans. Previous week’s Critical Six items that were incomplete become the top priority items for the upcoming week. This is a good time to review measurable stats such as sales, website traffic, conversion rates, social media traffic, etc.

4. Daily Critical Six. (5 minutes). I begin my day reviewing the Critical Six from the previous day and for the week. Incomplete items automatically go on the list first. This act of discipline helps me avoid procrastinating. Note that my weekly six is not exactly restated on my daily six. The daily tasks may be a lower level task under a larger project defined in the weekly goals. For example, I may have a weekly goal to develop a product strategy for my new book. One of my daily items may be to create a press release for the new book.

Primarily at the annual retreat and the monthly review, I evaluate the ability of the business to provide resources to accomplish the plan – time and money. Lack of either can derail the plans very quickly. I do suggest entrepreneurs consider outsourcing/smallsourcing for any task which is outside their core competencies. Outsourcing options are many these days and terrific talent can be found at the click of a mouse (and the tweet of a twitter). Consider the tradeoff of outsourcing the task versus the lost business benefit of a task incomplete.

I love technology as much or more than anyone and know there are some great tools out there. But for me, the creative process and the fun of tracking and adjusting plans is the most enjoyable part of my job as an entrepreneur. I love reflecting on how far I have come. I see planning time as a gift I give to myself and I make sure I carve out time for planning just as I make time for meals and other basic disciplines in my life.

Never, ever, ever use planning as an excuse to criticize yourself. If something did not get done, use one of the 3 D’s: Do it, Delegate it or Drop it. Easy.

Filed Under: Achieve!, Get Profits, Lead with Vitality!, Prepare for the Upswing, Strategic Thinking Tagged With: small business productivity, small business technology, strategic planning, twitter

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